Customer care

Real UK salon software support whenever your team needs it.

Open a practical help guide, speak to our UK support team or book focused training. Customer care and unlimited training are included with Salon Manager.

Monday to Friday, 8:30am–6:00pm · Saturday, 8:30am–12:30pm

Choose the quickest route

How can we help?

Choose help guides, contact the support team or book training.

Speak to the team

Get help with something urgent

Call when a question is holding up your diary, checkout or back-office work.

Call 01865 649330 →

Help guides

Find a clear answer online

Follow practical guidance for the Salon Manager tasks your team handles every day.

Browse help guides →

Unlimited training

Build your team’s confidence

Arrange onboarding, refresher training or help with a particular workflow.

Book focused training →

Measured service

Support standards you can see

99%of support calls answered within one minute
95%of support tickets resolved within 30 minutes
100%platform uptime during the reporting period

Based on Salon Manager phone, support-ticket and platform data from the latest available 12-month reporting period. Individual cases may take longer where investigation is required.

Customer experiences

Support our customers value

★★★★★

“From the initial onboarding through to ongoing support, the team at Salon Manager have been exceptional. Nothing has ever been too much trouble.”

Benjamin HodkinsonEgo Hair · StaffordshireGoogle review

★★★★★

“I have been a customer for over 20 years and the support the staff have given me and my salon has been brilliant. They have the patience of a saint.”

Zena BernardoGreat Notley Hair & Beauty · EssexGoogle review

★★★★★

“The transition to Salon Manager was so good. They did everything for me stress free, and the training was brilliant and easy to follow.”

Joanne TidmanChatabox Hair and Beauty · WalsallGoogle review

Straight answers

Support and training questions

Is customer support included with Salon Manager?
Yes. UK-based phone and email support, onboarding and practical learning resources are included with the service.
Do you charge for additional training?
No. Training is unlimited, so you can arrange onboarding, refreshers or focused help without an additional training fee.
Can new team members receive training later?
Yes. Book training when someone new joins, responsibilities change or your team wants to use more of Salon Manager.
How can I contact customer care?
Call 01865 649330 or contact the team online. We are available Monday to Friday, 8:30am–6:00pm, and Saturday, 8:30am–12:30pm.

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Get the help your team needs

Speak to us now, find an answer in the guides or arrange focused training.

 

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