Salon Manager Appointments and Diary guide

How to Arrive Client Appointments

Mark a client as arrived when they check in so the team can see who is already in the salon and keep the diary status up to date.

Video walkthrough: marking a client as arrived in the Salon Manager diary.

Quick answer

Open the appointment and select Arrive Client

Find the appointment, double-click it, select Arrive Client, then check for the green pin in the bottom corner of the booking.

Before you start

Check these details first

Access to the appointment diary
The client appointment you want to arrive
Permission to update appointment status

Step-by-step instructions

How to mark a client as arrived

Follow these steps to update the appointment status and confirm the arrival indicator.

1Open the diaryOpen the Salon Manager diary.
2Find the team member columnGo to the team member column where the client is booked.
3Find the appointmentLocate the client appointment.
4Open the appointment menuDouble-click the appointment.
5Arrive the clientSelect Arrive Client.
6Check the appointmentReview the appointment in the diary.
7Confirm the arrival indicatorA small green pin will appear in the bottom corner of the appointment.

Useful tips

Update the status as soon as the client checks in

Arrive the client as soon as they check in so the diary reflects the live salon status.
Customise the arrived appointment colour when a stronger visual indicator is helpful.
Use the no-show option instead when the client does not attend.

Troubleshooting

Common issues and what to check

I cannot see the Arrive Client option

Check that you opened the correct appointment and that your user permissions allow appointment status changes.

The arrival marker is not visible

Refresh or reopen the diary, then check the appointment again.

The wrong client was marked as arrived

Open the appointment and follow the salon’s process for correcting appointment status, or ask a manager to confirm the correction.

Frequently asked questions

Client arrival questions

How can I tell a client has arrived?

A small green pin appears in the bottom corner of the appointment.

Can the arrived colour be changed?

Yes. Use the separate guide for assigning colours to arrived clients.

Should I arrive a no-show appointment?

No. Use Mark as no-show when the client does not attend.

Offline reference

Download this guide as a PDF

Keep a printable copy for diary users or use it during staff training.

Download PDF Guide

Last reviewed: 16 June 2026.

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