Salon Manager Client CRM guide

How to Disable Online Bookings for a Client

Stop an individual client from booking online by changing the setting on their Salon Manager client record.

Video walkthrough: disabling online bookings for an individual client in Salon Manager.

Quick answer

Turn on Disable Online Booking in the client settings

Open the client’s record, select Edit Client, scroll to Settings & switches, turn on Disable Online Booking, then select Update Client.

Before you start

Have these details ready

Access to Salon Manager
Permission to view and edit client records
The correct client record open
Confirmation that the client should no longer book online

Step-by-step instructions

How to disable online bookings for a client

Follow these steps to update the setting on the individual client record.

1Open Salon ManagerSign in and open the Salon Manager application.
2Find the clientSearch for the client whose online booking access needs to change.
3Open the client recordOpen the correct client’s record card.
4Select Edit ClientChoose Edit Client at the bottom left.
5Open the settings pageWait for the client settings page to load.
6Scroll to the bottomMove to the lower section of the client settings page.
7Find Settings & switchesLocate the Settings & switches section.
8Disable online bookingTurn on Disable Online Booking.
9Review the changeConfirm the setting has been changed for the correct client.
10Save the clientSelect Update Client to save the changes.
11Confirm the restrictionThe client will now be prevented from booking online.

Useful tips

Check the client before saving

Make sure the correct client record is open before changing the setting.
Use this option when the client should only be booked manually by the salon.
Always select Update Client so the setting is saved.
Reopen the record later if you need to confirm the restriction is still active.

Troubleshooting

Common issues and what to check

The Edit Client button is not visible

Make sure the client’s record card is open. Edit Client appears at the bottom left.

The Disable Online Booking option is not visible

Scroll to the bottom of the client settings page and find Settings & switches.

The setting did not save

Make sure you selected Update Client after turning on Disable Online Booking.

The client can still book online

Reopen the record, confirm Disable Online Booking is switched on, then select Update Client again.

Frequently asked questions

Online booking restriction questions

Can I stop one client from booking online?

Open the client record, select Edit Client, turn on Disable Online Booking, then select Update Client.

Where is the Disable Online Booking setting?

It is in the Settings & switches section on the client settings page.

Does this affect all clients?

No. The setting only applies to the individual client record being edited.

Can I allow the client to book online again later?

Open the record again, turn off Disable Online Booking, then select Update Client.

Do I need to save the change?

Select Update Client to save the online booking setting.

Offline reference

Download this guide as a PDF

Keep a printable copy for reception teams or use it during staff training.

Download PDF Guide

Last reviewed: 18 June 2026.

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