Salon Manager Till and Payments guide

How to Redeem Loyalty Points on a Bill in Salon Manager

Redeem a client’s available loyalty points from the Till and automatically reduce the remaining amount payable on their bill.

Video walkthrough: redeeming loyalty points on a client bill from the Salon Manager Till.

Quick answer

Select Redeem Points and confirm the amount

Open the client’s bill in the Till, select Redeem Points, enter the number of points the client wants to use and then select Confirm. The bill total is reduced automatically by the value of the redeemed points.

Before you start

Have these details ready

Access to Salon Manager
Permission to use the till
An existing client bill open in the Till
A client with sufficient loyalty points available

Step-by-step instructions

How to redeem loyalty points on a bill

Follow these steps to apply the client’s available loyalty points to their bill.

1Open Salon ManagerSign in and open the main Salon Manager application.
2Go to the TillOpen the Till screen from the main navigation.
3Select the client billChoose the client’s bill from the In Salon Clients list.
4Select Redeem PointsChoose Redeem Points from the right-hand side of the screen.
5Open the redemption windowThe Redeem Loyalty Points window will open.
6Review the points balanceCheck the client’s available points and the cash value shown.
7Enter the points to redeemEnter the number of points the client wants to use.
8Review the redeemed valueCheck the cash value and the remaining amount left to pay.
9Select ConfirmSelect Confirm to apply the points to the bill.
10Check the updated totalConfirm the redeemed points have reduced the total payable.

Useful tips

Check the balance before confirming

Check the client’s loyalty points balance before redeeming any points.
Only enter the number of points the client wants to use.
Review the remaining amount payable before taking payment.
Confirm the redemption before completing the transaction.

Troubleshooting

Common issues and what to check

The Redeem Points button is not visible

Make sure a client bill has been selected from the In Salon Clients list.

The client has no points available

Check the client’s loyalty points balance. Points can only be redeemed when an available balance exists.

The redeemed value looks incorrect

Review the number of points entered. Salon Manager calculates the cash value using your loyalty settings.

The bill total did not change

Make sure Confirm was selected after entering the number of points to redeem.

Frequently asked questions

Loyalty-point redemption questions

Can I redeem loyalty points on a bill?

Select the client’s bill, choose Redeem Points, enter the number of points to use and then select Confirm.

Where is the Redeem Points button?

It appears on the right-hand side of the Till when a client bill is selected.

Can I see how much the client’s points are worth?

The Redeem Loyalty Points window displays both the available points balance and its cash value.

Can I choose how many points to redeem?

Enter the number of points the client wants to use and Salon Manager will calculate the redeemed value.

Will the bill total update automatically?

Once the redemption is confirmed, the remaining amount payable is updated automatically.

Offline reference

Download this guide as a PDF

Keep a printable copy for reception teams or use it during staff training.

Download PDF Guide

Last reviewed: 14 July 2026.

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