Frequently asked questions

Salon Manager connects appointments, online booking, checkout, payments, client records, consultation forms, marketing, stock and reporting. The team spends less time moving between tools and more time helping clients.

It replaces paper diaries and disconnected processes with a clearer, more consistent way to run the working day.

Salon Manager can be shaped around hair and beauty salons, barbershops, spas, clinics, colleges, training academies and multi-location groups.

The right setup depends on your services, team structure, locations and selected options. The demonstration should reflect how your business actually works.

Instead of keeping bookings, client information, consultation records, checkout, stock and reporting in separate systems, Salon Manager keeps them connected around the same client and working day.

That gives the team better context, reduces repeated entry and gives owners a clearer view of what is happening across the business.

Salon Manager is cloud-based, so authorised users can work through supported devices and web browsers with an internet connection.

This makes the business easier to oversee beyond a single reception computer. Confirm device, printer and other hardware compatibility during the demonstration, especially where existing equipment will be retained.

Yes. Colleges and academies can use Salon Manager to run teaching salons with learners, tutors, rooms, services, public appointments, payments and reporting connected in one structured environment.

A tailored demonstration can focus on the departments, permissions and workflows needed to give learners practical experience while staff retain oversight.

The move begins with your current reality: how the business works, which information matters and what the new system needs to improve. The onboarding plan can then cover the package, configuration, data migration, training and proposed launch.

The exact process depends on the current provider, the export available and the complexity of the setup.

Client records, appointment history and other useful information can often be brought across when the existing provider supplies it in a suitable format.

A sample export should be reviewed first, so you know exactly what can be transferred, what may need cleaning and what cannot be migrated before the move is agreed.

A well-planned switch is designed to protect the working day, but the approach depends on the amount of data, the preparation required and how existing booking channels are changed over.

Agree the launch date, responsibilities and contingency plan in advance so the team knows what will happen and client service can continue with as little disruption as possible.

There is no single timetable because the right pace depends on the business. A straightforward independent setup will usually require less preparation than a multi-location, college or complex migration project.

Your implementation plan should make the expected timetable, data deadlines, configuration work and staff training clear before a launch date is agreed.

Online booking is included with Premium, Premium+ and Enterprise. It can be added to Essentials as an optional monthly service.

Use the package calculator to see whether it is included or available to add, then confirm the client journey and booking controls in your tailored demonstration.

Clients can book outside normal opening hours, helping the business capture demand even when the phone is not being answered. You remain in control of which services, team members and appointment times appear online.

Where enabled, clients can choose a preferred team member or book according to the availability rules configured by the business.

Online bookings feed into the working diary, so availability stays connected and the team does not need to enter the appointment again manually.

Careful setup of services, durations, staff availability and booking rules helps protect the diary from avoidable conflicts.

The cancellation and rescheduling journey depends on the online-booking and portal options enabled for your setup. Any controls should follow the notice periods and rules set by the business.

Ask to see the exact client experience during the demonstration so you can confirm what is available for your package and policy.

Automated confirmations and reminders help clients stay informed and can reduce the expensive gaps caused by forgotten appointments.

The message types, timings, delivery method and any charges should be confirmed as part of your package and setup.

The diary can support repeat bookings and can be organised around shared resources such as beauty rooms, treatment spaces or equipment.

Processing time and service-specific requirements can also be considered, helping the team book more accurately and use valuable capacity more effectively.

Salon Manager supports connected payment options that bring card transactions closer to checkout, appointments and reporting, reducing repeated entry and making takings easier to follow.

The provider, transaction rates, terminal requirements and availability of individual services should be confirmed in your quotation.

Deposits or prepayments can be used for suitable bookings, depending on the package, payment service and configuration selected.

They can strengthen commitment and protect revenue on longer, higher-value or peak-time appointments where a late cancellation or no-show would leave a costly gap.

Where an integrated payment flow is used, payment information can remain connected to the relevant booking and client journey.

That can make checkout smoother and reporting clearer, although the exact flow depends on the payment product and configuration.

Card capture securely records a payment method during the booking process without storing card details as ordinary client notes.

It can support a cancellation policy or future payment process, subject to the terms, client communication and payment setup agreed for the business.

Supported terminals can accept common card and contactless payment methods, including compatible digital wallets, giving clients a quick and familiar way to pay.

Confirm the terminal model, connectivity, accepted methods and commercial terms before ordering equipment.

Booking confirmations, reminders, deposits, card capture and a clearly communicated cancellation policy can work together to encourage commitment and protect valuable diary time.

The business remains responsible for setting a fair policy, explaining it to clients and applying it consistently.

A connected client profile can bring together contact details, appointment history, notes, preferences, purchases, loyalty activity, consultation forms and relevant service records.

This gives the team better context for a more personal and consistent experience. Permissions should still limit each person to the information required for their role.

Consultation forms can be shaped around the services you provide and kept with the client record, helping important information stay available throughout the client journey.

Where different services require different checks, more than one skin-test record can be stored for the same client and linked to the relevant treatment or service.

Loyalty points can be earned and redeemed through the connected client and checkout journey, according to rules set by the business.

This makes recognition part of the normal service experience. The demonstration can show how points are awarded, viewed and redeemed alongside services and retail purchases.

Client and appointment information can support confirmations, reminders, birthday messages, rebooking prompts and targeted campaigns, helping communication feel more timely and relevant.

Marketing should only be sent where the business has an appropriate lawful basis and has respected each client’s communication preferences.

Supported email and SMS tools let the business contact suitable client groups without rebuilding lists in a separate system.

This can make campaigns quicker to prepare and more relevant to the audience. Availability, costs, consent controls and delivery limits should be confirmed for your package and setup.

Appointment history, reminders, loyalty activity and targeted follow-up can help the team recognise when clients may be due to return and act before the relationship goes quiet.

Salon Manager provides the information and communication tools, while great service and consistent use by the team remain central to retention.

Team availability and appointments can be managed through the diary, while permissions control which areas and information each person can access.

That gives people the tools needed for their role without exposing unnecessary data or controls. Access levels should be reviewed whenever responsibilities change or someone leaves.

Multi-location businesses can give each site the tools needed for the working day while owners and head office retain clearer visibility over permissions, reporting and shared standards.

The best structure depends on how client data, stock, teams and financial reporting need to work across the group.

Salon Manager can track retail products, professional stock, suppliers, deliveries, stock takes and current quantities alongside sales activity.

This helps the team spot low stock earlier, investigate differences and make better purchasing decisions across one or more locations.

Stock can be checked from a supported mobile device, with the camera used to scan barcodes during stock checks or stock takes.

That lets the team work where the products are instead of carrying information back to a fixed computer, making the process quicker and easier to complete.

Reporting can bring together bookings, revenue, services, retail, clients, team performance and stock without manually combining separate systems.

The most valuable reports are the ones that support real decisions, so ask to see the filters and views you would use to manage performance, capacity and growth.

Teaching salons can manage learners, tutors, rooms, services, public appointments, payments and reporting in one structured environment.

Permissions and workflows can be shaped around departments, courses or locations, giving students practical salon experience while staff retain the oversight needed to run the operation responsibly.

The interface is built around familiar salon tasks, helping the team move through the diary, client records and checkout without unnecessary complexity.

Ease of use still depends on the workflow, configuration and confidence of each user, so a personalised demonstration is the best way to test the tasks your team performs most often.

Specialist technical knowledge should not be required for normal day-to-day use. Onboarding and training help each person understand the workflows and permissions relevant to their role.

Managers may need additional confidence with setup, reporting and administration controls, which can be covered through training and ongoing support.

Authorised users can work in the cloud-based system at the same time from supported devices, subject to the package, user setup and permissions.

This can keep reception, service teams and managers connected without relying on one computer. Confirm user numbers, remote-access needs and device limitations when the quotation is prepared.

Essentials starts from £29 + VAT per month, Premium from £49 + VAT and Premium+ from £99 + VAT. Enterprise pricing is tailored.

The final monthly investment depends on the package, team size and any recurring optional services selected, so the quotation should reflect the way the business will actually use the system.

Setup starts from £199 + VAT. The final amount depends on configuration, migration, onboarding requirements and any optional equipment or services.

Your quotation should separate one-off costs from monthly charges, making the total investment clear before you commit.

Cloud access, software updates, onboarding, refresher training and UK-based support are available as part of the Salon Manager service. The product features included depend on the package selected.

Use the package page and tailored demonstration to confirm what is included, optional or unavailable, so you understand the value before choosing.

Online gift vouchers are included with Premium+ and Enterprise and can be added to eligible lower packages. Branded apps are included with Enterprise and can be added to other eligible packages.

The calculator shows the current package treatment and the relevant monthly or setup costs, helping you compare the commercial value before adding either service.

Salon Manager uses security, access-control, backup and recovery processes intended to protect business and client information and support reliable day-to-day operation.

Use the data-security page and service terms to confirm the current technical, hosting, backup and recovery arrangements before making a decision.

The system includes permissions and data-management workflows that can support responsible record keeping and client communication.

Each business remains responsible for its privacy notices, lawful basis, marketing consent, retention rules, staff access and the way personal information is used.

The business controls user access through roles and permissions, deciding who can see or change client information.

This helps keep access proportionate to each role. Contractual details about data ownership, processing, export and deletion should be confirmed in the applicable service terms.

UK-based onboarding, staff training, refresher sessions and ongoing support help the team start confidently and keep getting value from the system after launch.

The team can assist with everyday questions across appointments, online booking, checkout, payments, client records, stock, reporting and other supported areas. Current contact methods and opening information are available on the contact page.